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Urgent: Broken & Missing Functionality in SCM + WCFM Premium Variant
Dear Gajelabs Support Team,
We are writing on behalf of our client, <strong data-start=”649″ data-end=”662″>KnowMyFit, regarding the integration and usage of the following plugins purchased from your platform:
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<strong data-start=”758″ data-end=”790″>SCM – Smart Currency Manager
<strong data-start=”795″ data-end=”854″>SCM – Smart Currency Manager – Premium Variant for WCFM
Our client is operating a <strong data-start=”882″ data-end=”916″>multi-vendor WooCommerce store built using the WCFM suite:
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WCFM – WooCommerce Frontend Manager
WCFM – WCFM Ultimate
WCFM – Multivendor Marketplace
WCFM – Multivendor Membership
<b data-start=”1086″ data-end=”1110″><strong data-start=”1093″ data-end=”1110″>Issue Summary
The primary requirement from our client was to allow vendors/designers to <strong data-start=”1186″ data-end=”1245″>set product prices in their individual store currencies—a capability described in your plugin documentation and marketed as a key feature.
After installation and testing, we’ve encountered two <strong data-start=”1384″ data-end=”1403″>critical issues:
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<b data-start=”1411″ data-end=”1490″ style=”font-family: inherit; font-size: inherit;”> Issue 1: Broken UI – “Selected Currency” Not Retained for Simple Products
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On the product edit screen (vendor dashboard), selecting a base currency (e.g., NZD) for a <strong data-start=”1585″ data-end=”1603″>simple product appears to save initially.
However, upon submission, the selected currency does not persist—it resets to the site’s default WooCommerce currency (AUD).
The value <em data-start=”1770″ data-end=”1774″>is saved internally (we can confirm it exists in hidden fields), but the <strong data-start=”1845″ data-end=”1900″>frontend UI does not reflect or retrieve this value due to broken script behavior.
This renders the feature <strong data-start=”1959″ data-end=”1977″>non-functional from a vendor’s perspective.
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<b data-start=”2013″ data-end=”2088″>Issue 2: No Support for Variable Products – “Price in Store Currency”
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The <strong data-start=”2096″ data-end=”2137″>’Set product price in store currency’ feature is <strong data-start=”2149″ data-end=”2188″>not supported for variable products, which make up the majority of listings on our client’s store.
Prices entered for each variation are treated as values in the <strong data-start=”2317″ data-end=”2357″>site-wide WooCommerce currency (AUD), regardless of the vendor’s store base currency (e.g., PKR, NZD, etc.).
This results in <strong data-start=”2448″ data-end=”2483″>incorrect automatic conversions and completely invalid pricing for non-AUD vendors.
Example: Variable product with price 500 (PKR) → Interpreted as 500 AUD → Converted to over 93,000 PKR incorrectly.
Documentation Reference:
https://gajelabs.com/wp-content/uploads/2022/09/Documentation_scd_english_all_2021-updated.pdf<b data-start=”3819″ data-end=”3838″>Our Requests
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<strong data-start=”3843″ data-end=”3965″>Can you please confirm whether support for “per-currency pricing” for Variable Products is planned in future releases?
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If yes, kindly provide an <strong data-start=”3997″ data-end=”4030″>estimated timeline or roadmap.
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This is critical for our client’s operations.
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<strong data-start=”4087″ data-end=”4209″>Can you confirm whether the Simple Product currency selection UI issue is known, and whether a fix is being developed?
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<strong data-start=”4214″ data-end=”4294″>In case these limitations are not expected to be resolved in a timely manner, we request clarification on your <strong data-start=”4329″ data-end=”4346″>refund policy, including:
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Whether a refund is possible given this scenario.
- The <strong data-start=”4423″ data-end=”4433″ style=”font-family: inherit; font-size: inherit;”>amount and <strong data-start=”4438″ data-end=”4449″ style=”font-family: inherit; font-size: inherit;”>process for refunding this purchase
We would appreciate a timely response as this impacts a live business environment and our client’s core functionality.
Sincerely,<br data-start=”4818″ data-end=”4821″> <strong data-start=”4821″ data-end=”4839″>SleekAlgo Team<br data-start=”4839″ data-end=”4842″> (Technical Integrators for KnowMyFit)
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